‘Will help you identify how to improve safety of patients’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘It is excellent for top up/refresher & knowledge building’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘Very useful. Transferable skills, complaints, services improvement, incidents etc’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘Very clear chronology of training. Really useful tools for investigation’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘Allows for more analytical approach of investigation & report writing’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘The workshop helps to formulate the stages & methods behind a thorough investigation’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘A valuable tool in recognising key factors in effective & consistent report writing’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘Extremely useful to anyone involved in investigating incidents & investigating reports’ 

February 2017. Sheffield Teaching Hosp  NHS Trust.

‘Excellent, easy to understand process that can be applied to any investigation’ 

February 2017. Northumbria Healthcare NHS FT.

‘Enlightening, interesting, thought provoking’ 

February 2017. Northumbria Healthcare NHS FT.

‘Loads of really useful information given about a variety of tools to use & what constitutes good practice in IMR’s’ 

November 2016. Leeds City Council.

‘A must for safeguarding manager/complaints investigators’ 

November 2016. Leeds City Council.

‘Provides information which increases knowledge base in respect of using various tools & methods to investigate & complete IMR’ 

November 2016. Leeds City Council.

‘Enjoyable, well structured training session, covering all essential considerations to undertaking SAR’s’ 

November 2016. Leeds City Council.

‘Clear & practical approaches, helped me to think about my approach’ 

November 2016. Leeds City Council.

‘Fascinating, interactive, I feel like I have learn a lot’ 

November 2016. Pennine Care NHS F T.

‘Extremely in depth & concentrated course but well worth attending’ 

November 2016. Pennine Care NHS F T.

‘Very relevant & interactive workshop. A must attend course’ 

November 2016. Pennine Care NHS F T.

‘Very good workshop & can be helpful in more than one way i.e. Not just conducting an RCA’ 

November 2016. Pennine Care NHS F T.

‘It helps to gain better insight into serious incidents. It also helps to approach ways of making changes to improve the system’ 

November 2016. St Andrews Healthcare.

‘Comprehensive course providing insight into principles & processes of RCA’ 

November 2016. St Andrews Healthcare.

‘Delivered by an expert, brought into focus the key principles when approaching an investigation’ 

November 2016. St Andrews Healthcare.

‘Clear objectives achieved. Lots of interaction, very informative.’ 

November 2016. Pennine Care NHS F T.

‘Very useful information presented in a very constructive helpful way.’ 

November 2016. Pennine Care NHS F T.

‘Well structured & interactive course’ 

November 2016. Pennine Care NHS F T.

‘An essential training opportunity to support us all in our role as managers & leaders to enable in the delivery safe & expected care’ 

September 2016. Southern Eastern H & Social Care T.

‘Provides very practical tools & advice that can be applied to range of situations where investigations are required’ 

September 2016. Southern Eastern H & Social Care T.

‘I feel more confident in approaching my next investigation & that it should be more complete’ 

September 2016. Southern Eastern H & Social Care T.

‘Very good, facilitator excellent & engaging, very thought provoking’ 

September 2016. Southern Eastern H & Social Care T.

‘Very comprehensive, interesting, informative workshop’ 

September 2016. Southern Eastern H & Social Care T.

‘It will assist in achieving the organisation to develop a generic approach to risk identification, assessment, action & monitoring’ 

September 2016. Walsall Healthcare NHS T.

‘Better understanding of process of gathering information & analytical thought’ 

September 2016. Pennine Care NHS F T.

‘Provides a good overview of new investigation requirements/techniques’ 

September 2016. Pennine Care NHS F T.

‘This is a must for staff (all staff) as it promotes insight into SEA & SAI processes’ 

September 2016. Southern Eastern H & Social Care T.

‘Provided good understanding of SEA, who should be involved, how to faciiitate, write report’ 

September 2016. Southern Eastern H & Social Care T.

‘Maria is very interesting, firstly because of her theoretical knowledge but also because she marries this to clinical practice’ 

September 2016. Southern Eastern H & Social Care T.

‘An opportunity to look at new approaches & different perspectives Trustwide, specifically liked the improvements’ 

September 2016. Southern Eastern H & Social Care T.

‘Very practical help that can be used within GP Surgery’ 

September 2016. Warrington CCG.

‘Go on the course it will improve your problem solving skills to improve the way we work as a team & deliver great patient care. Help & improve confidence to conduct a focussed investigation’ 

September 2016. Coventry & Warwickshire Partnership NHS T.

‘A good, no nonsense, non jargon delivered training to help develop the necessary skills in RCA’ 

September 2016. Coventry & Warwickshire Partnership NHS T.

‘Interactive, time to discuss issues, good answers given to question raised. Useful, lots of tips’ 

September 2016. Knowsley CCG.

‘Excellent clarifying purpose of SAI/SEA forces lead to reflect on team practice’ 

September 2016. Southern Eastern H & Social Care T.

‘Provides an apportunity to reflect on the knowledge & skills needed to undertake the SEA process’ 

September 2016. Southern Eastern H & Social Care T.

‘It is an eye opener & useful tool/learning for invesitations, effective communications & report writing’ 

September 2016. Spire Healthcare. 

‘Fabulous, loved it, wouldnt change it. Do it. We all need to be doing this properly’ 

September 2016. Spire Healthcare. 

‘The inputs were very useful; the workshop is not the ordiniary type of training. It is much different & you will learn ideas ouside of academia’ 

September 2016. Spire Healthcare. 

‘Good, well structured day, with variety of teaching styles & simulation’ 

September 2016. Spire Healthcare. 

‘Do this course, it will open up your mind’ 

September 2016. Spire Healthcare. 

‘Very good session for understanding of risk management & refresher for senior staff’ 

September 2016. Walsall NHS T. 

‘Practical, experience based, easy to understand & I can now use information to improve our system’ 

July 2016. Bon Secours Hospital. 

‘Excellent day’s workshop. Very clear explanation of theory & great use of examples from workplace’ 

July2016. Bon Secours Hospital. 

‘Highlights the areas you need to focus on when carrying out investigations & what is not needed’ 

July 2016. Bon Secours Hospital. 

‘This gives a detailed overview of stages of the process to investigate incidents’ 

July 2016.Pennine Care NHS F Trust. 

‘Yes, very good insight into investigation practices’ 

July 2016.Pennine Care NHS F Trust. 

‘This workshop will give you the knowledge to undertake an investigation with skills that can be useful’ 

July 2016.University Hospital of South Manchester. 

‘Extremely interesting & informative. Eye opening & valuable to everyone’ 

July 2016.University Hospital of South Manchester. 

‘Really helpful, informative session for someone who have no previous RCA training’ 

July 2016.University Hospital of South Manchester. 

‘Very thorough, enlightening & empowering’ 

July 2016.University Hospital of South Manchester.

‘Very indepth, trainer has immense knowledge of subject matter’ 

July 2016. University Hospital of South Manchester.

‘Excellent clear summary of how we should be progressing. Loved the practical common sense approach’ 

June 2016, Southern Health SCT.

‘Enables you to break down facts to come to an evidence based conclusion’ 

June 2016, KIMS Hospital.

‘Very good overview of all aspects of adverse advents & how an organisation can learm from them & not over investigate’ 

June 2016, KIMS Hospital.

‘Enjoyable, informative, gold standard to attend this study session before attempting to right a report’ 

June 2016, Sheffield Teaching Hospitals NHS T.

‘Good course for report writing which can be used for other reports’ 

June 2016, Sheffield Teaching Hospitals NHS T.

‘Complete this course either on new appointment to a role requiring investigation skills or to evaluate & consolidate knowledge/skill’ 

June 2016, Sheffield Teaching Hospitals NHS T.

‘Informative, confidence & knowledge if needed to conduct an RCA’ 

June 2016, Warrington CCG.

‘Gives a valuable opportunity to review your approach/practice’ 

June 2016, Wye Valley NHS Trust.

‘Changed my view of incident management,reporting & assessing’ 

June 2016, Wye Valley NHS Trust.

‘Tools to deliver continous improvement around a safety framework’ 

June 2016, Wye Valley NHS Trust.

‘This is essential training to anyone involved in incidents’ 

June 2016, Wye Valley NHS Trust.

‘Thought provoking & stimulating, opportunity to reflect’ 

June 2016, Family Mosaic.

‘Will help you to frame any incident/event investigation. Could be used outside of incident system as tool to support improvement’ 

June 2016, Birmingham Community Healthcare NHS Trust.

‘Very enjoyable, informative workshop. Good mix of formal teaching, group work, discussions and role play. Covers the processes of the investigatory process, how to go about this effectively with recommended tools’ 

June 2016, Birmingham Community Healthcare NHS Trust.

‘Great workshop. Simply explained & sets out RCA in a sensible & understandable manner’ 

May 2016, Cheshire West & Chester Council.

‘Very practically useful, providing practical ideas to improve approaches that are realistic in relation to current roles’ 

May 2016, Cheshire West & Chester Council.

‘That serious case reviews were explained in a straight forward way with practical solutions in the process to involve fontline staff’ 

May 2016, Cheshire West & Chester Council.

‘I have had limited experience in such investigations, the insight & tools displayed over the 2 days would be invaluable to investigations at any level. Seeing things from an independent perspective was very useful especially along with duty of candour’ 

May 2016, NHS Forth Valley.

‘Gives clarity around roles, responsibilities & process in relation to conducting investigations’ 

May 2016, NHS Forth Valley.

‘Good workshop & tools to undertake good factual investigations & outcomes to improve our service provision’ 

May 2016, NHS Forth Valley.

‘Excellent overview. Makes you think about the probem & how you theme it’ 

May 2016, NHSCT.

‘Clearly discussed & explained process which helped alleviate anxiety around same’ 

May 2016, NHSCT.

‘Really helpful particularly in relation to case analysis, more meaning to suicide investigations’ 

May 2016, NHSCT.

‘Very focussed workshop, excellent delivery’ 

May 2016, NHSCT.

‘As someone with no direct experience in SAI investigation, this has been very useful. Benefit in having this knowledge in advance’ 

May 2016, NHSCT.

‘Comprehensive, good use of different media, good level of group & individual interaction’ 

May 2016, Spire Healthcare.

‘Really useful when starting to investigate, wish I had done it earlier’ 

May 2016, Spire Healthcare.

‘Provides a good in sight. Thought provoking, explains a good RCA pathway’ 

May 2016, Spire Healthcare.

‘Very good grounding & information for RCA process’ 

May 2016, Spire Healthcare.

‘Thought provoking & essential to develop RCA process knowledge & skills’ 

May 2016, Walsall NHS Trust.

‘Very beneficial for those who have limited experience in the RCA Investigation process’ 

May 2016, Walsall NHS Trust.

‘Very good way to follow through an RCA process’ 

May 2016, Walsall NHS Trust.

‘The training was very straight forward & interactive using real life events & experiences’ 

May 2016, Liverpool Women’s NHS F T.

‘Content very relevant to safeguarding work & will enhance practice’ 

May 2016, Liverpool Women’s NHS F T.

‘Provides excellent overview of subject. Will help to tackle complaints & investigating especially for novices’ 

May 2016, Liverpool Women’s NHS F T.

‘Informative & will impact on future investigations which will be more effective’ 

April 2016, Pennine Care NHS FT.

‘Provides confidence to complete investigation process’ 

April 2016, Pennine Care NHS FT.

‘Very interesting, this course has significantly improved my confidence in leading investigations’ 

April 2016, Pennine Care NHS FT.

‘Engaging & thought provoking’ 

April 2016, Pennine Care NHS FT.

‘Very informative & delivered in an interesting & collaborative way’ 

April 2016, Pennine Care NHS FT.

‘Well worth attending to further gain knolwdge regarding procedures of report/serious incident reporting. Not as overpowering as expected’ 

April 2016, Pennine Care NHS FT.

‘Excellent workshop’ 

March 2016, Southern HSC  Trust.

‘Very informative, good interaction. Good learning materials to take away’

March 2016, Southern HSC  Trust.

‘Will enable tighter, effective, person centred approach to quality & safety for clients in our care’

March 2016, Southern HSC  Trust.

‘Very benefical & equips you well to carry out SAI investigations’

March 2016, Southern HSC  Trust.

‘This is essential to gain the skills for an effective review/investigation’

March 2016, Birmingham Community Healthcare NHS T.

‘It provides a systemtic approach of carrying out an RCA’

March 2016, Birmingham Community Healthcare NHS T.

‘Very interesting informative workshop that gives lot of usable tools that are transferrable to use in different situations’

March 2016, Western Isles NHS.

‘This will enable you to discover areas of improvement regardless of your level of ability or expertise’

March 2016, Western Isles NHS.

‘Good balance facilitation able to apply to local context & situation. Good advice & solutions’

March 2016, Western Isles NHS.

‘Very good at setting groundwork for how to investigate appropriately’

March 2016, Western Isles NHS.

‘Excellent facilitator, excellent workshop & lots of excellent tools’

March 2016, Western Isles NHS.

‘Very useful information well delivered, good tools & methods for all investigations)’

March 2016, Western Isles NHS.

‘Excellent workshop, a must if you have to undertake investigations’

March 2016, Western Isles NHS.

‘Vital for sorting SI from small incidents & also identifying support for SI’

March 2016, Western Isles NHS.

‘This is a must to have a greater insight into investigations’

March 2016, Western Isles NHS.