Summary

A comprehensive course on when root-cause, systems or human factors analysis is applicable in an investigation process. It equips delegates to write evidence-based investigation reports. The integration of a serious incident report chosen by the organisation is particularly useful in bringing the learning to life in a safe environment.


Delegates to invite

  • Staff expected to take the Lead Investigation Officer role in moderate to high impact adverse events, including safeguarding
  • Staff investigating serious and complex complaints
  • Staff investigating complex HR investigations

No prior experience is required for attendance on this workshop as it is skills-development focused.

Key features of the workshop

The primary outcome of this 2 day workshop is how to conduct a balanced, fair and robust investigation using a process that enables you to write an investigation report that is ‘evidence based‘ and not simply opinion based.

  • The essential elements of a good quality investigation
  • How and when to use specific investigation tools and techniques
  • How and where to apply ‘root cause analysis’ and ‘systems analysis’ thinking and techniques
  • A robust approach to data analysis, and the formulation of robust recommendations
  • What constitutes a good investigation report
  • An appreciation of how to deliver a balanced investigation that supports a fair and just culture.
  • Achieving a balance between ‘person’ lapses and ‘system’ lapses / weaknesses
  • ‘Being Open’ with families following adverse incidents
2 Day Workshop enquiry
Contact our Office Manager for our 2 day programme and workshop costs