A comprehensive course on when root-cause, systems or human factors analysis is applicable in an investigation process. It equips delegates to write evidence-based investigation reports. The integration of a serious incident report chosen by the organisation is particularly useful in bringing the learning to life in a safe environment.
Delegates to invite
- Staff expected to take the Lead Investigation Officer role in moderate to high impact adverse events, including safeguarding
- Staff investigating serious and complex complaints
- Staff investigating complex HR investigations
No prior experience is required for attendance on this workshop as it is skills-development focused.
Key features of the workshop
The primary outcome of this 2 day workshop is how to conduct a balanced, fair and robust investigation using a process that enables you to write an investigation report that is ‘evidence based‘ and not simply opinion based.
- The essential elements of a good quality investigation
- How and when to use specific investigation tools and techniques
- How and where to apply ‘root cause analysis’ and ‘systems analysis’ thinking and techniques
- A robust approach to data analysis, and the formulation of robust recommendations
- What constitutes a good investigation report
- An appreciation of how to deliver a balanced investigation that supports a fair and just culture.
- Achieving a balance between ‘person’ lapses and ‘system’ lapses / weaknesses
- ‘Being Open’ with families following adverse incidents