Learning from serious untoward events is a core characteristic of an organisation that has a healthy safety culture. It is also a means of demonstrating organisational commitment to delivering a safe, high quality service. At a senior level, this workshop provides an appropriate overview of methods and tools, responsibilities in the process and a clear idea of what ‘good’ looks like.
Delegates to invite
Our 1/2 day Executive briefing is suitable for:
- Executives and other senior managers
- Senior clinicians with management responsibilities
- Board level directors and non-executive directors
Key features of the workshop
The core purpose of the workshop is to enable a clear vision of:
- What ‘good’ looks like
- The senior executive’s and manager’s roles and responsibility within the serious incident and complaint review process
Key points that are explored include the assessing of:
- Whether an approach is robust and proportionate
- Whether important aspects of care and treatment have been benchmarked against expected local and national standards
- Where serious lapses in standards are found that the contributory factors of greatest significance have been identified
- The range of recommendations and action plans and their likelihood for sustainable quality and safety improvement
And an understanding of effective investigations models, methods and tools.